Help & Support

Contact us using the form below.

Simply click on the topic or question that best matches your query and the relevant contact form will open for you to complete.

This is the quickest way to reach our Customer Care Team and get a response to your query 🐾

Frequently Asked Questions

Using our extensive list of frequently asked questions is the quickest route to resolving common queries.

Find An Answer

Prefer to speak on the phone?

You can contact us on 0808 169 2900.

Our phone lines are open Monday to Friday, 10am to 4pm.

Alternatively, you can use the contact form at the top of this page for the quickest response to your query.

Please note: there is also a "Where is my order?" tracking option, where you can get an instant update on your delivery, or connect with our Customer Care team if you need further help.

Delivery Issues

Please be aware your order may arrive in separate deliveries, especially if you placed a large order. You can keep up to date by checking your tracking link which will available on your dispatch email. When clicking this it will advise if your order is 'part delivered'. Please be rest assured the courier has the remainder of your order which is usually delivered the next working day. You can also view more information about our delivery partners and service levels here.

Need help with something else?

Trade Enquiry

Get in touch with our trade team or chat to us about becoming a stockist. You can also find out where Forthglade is stocked.

Submit Enquiry

Charity Donations

Donating natural, nutritious dinners for dogs in need. We regularly select charities to share our Forthglade food with.

Find Out More

Canine Community

Browse our helpful articles and online resources to help you nourish the relationship you have with your four-legged friend.

Learn More